Have you ever drawn straws at work to see who would be tasked with getting this week’s data sculpted into a shape your ERP recognizes?
You already know that your employees work best when they are given tasks that challenge and excite them. The trouble is that reality gets in the way of that ideal from time to time. When your sales data exports to a sheet but your ERP importer expects it all in a row, someone has to massage the data from one system to another. Challenging? No. Exciting? Not at all. Necessary? Most certainly.
No one’s writing thrilling novels about their weekly adventures in Excel, and it may not even be why you hired whoever’s doing it. Their responsibilities and aspirations sit unattended while they do the thing. The measurable cost of this process is payroll, the unmeasurable cost is morale.
Over time, this becomes another operational expense. Meanwhile, the amount of data to process slowly grows from “doable” to “why did we ever think this was a good idea?”.
One client came to us asking to help them improve their retail experience. Through our discovery process, we found that their current system accommodated their in-house manufacturing system quite well… but everything else was developed in a way that required hours of work each day by multiple people to get the necessary data from the webstore to the manufacturing department to accounting. This amounted to an estimated 100k/yr in payroll spent processing data.
We built a Magento webstore as it had the ability to better integrate with the different departments and handle the complexity of their product line-up. Outside of the webstore, we worked with them to streamline the data processing workflow.
In the end, data processing became a much smaller line item for the client. The employees who were hired just to process data were able to do other things, and the employees who were hired to do other things could do so without data processing taking up a ton of time each day. The customer experience drastically improved as well, causing a dramatic increase in its conversion rate.
If you read this article thinking about a particular business process of yours, tell us about it! Maybe we can make your employees (and your bottom line) a little happier too.